The Firhill Practice operates across 2 sites – Woodside Health and Care Centre, and Saracen Medical Centre.

Can another health professional help?

Sometimes a GP may not be the most appropriate healthcare professional to deal with your ailment. Other professionals such as pharmacists, opticians and dentists may be better placed to help.

Hospital referrals

If you require a specialist opinion we will refer you to the appropriate clinical department/hospital.

The waiting times from referral to appointment vary from department to department. If you know you have been referred but have not yet received an appointment invitation you can check the waiting time by contacting 0141 347 8939 or 0141 347 8850.  


To request a routine appointment :

  • All appointments are pre-booked and face to face, however if your problem can be dealt with over the phone you may request this. Patients who request urgent appointments will be triaged by first available doctor that day.
  • If you are offered a face to face appointment, you will be informed regarding the timing and location.

When you contact the practice, you will be asked to give some information about why you have called. The information you give will be confidential.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Extended Hours

Please contact reception for details regarding our extended hours service.

Please be aware that there is limited availability of these appointments therefore we kindly ask that those who are able to attend during normal surgery hours do not request these appointments.

Cancelling or changing an appointment

Cancel your appointment:

  • phone us on during opening hours
  • reply CANCEL to your appointment reminder text message
  • If you are late for an appointment you may be asked to re-book.

If you fail to notify the Practice that you are unable to attend, this will be recorded as a default. Persistent defaulters may be removed from the list.

Routine vaccinations

Vaccinations help protect you and your family from many infectious diseases. You’ll be offered different routine vaccinations at different times, depending on your age and circumstances. For most routine vaccinations, your local health board will invite you by sending you a letter when you become eligible. You do not need to contact them to arrange your vaccinations.

In Glasgow vaccinations are carried out in Health Board premises and not in GP Practices.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery

Appointments by phone, can be more flexible and often means you get help sooner.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, or by face-to-face
  • if you need an interpreter
  • if you have any other access or communication needs

If you need help when we are closed

The 111 service provides urgent care information and support if you think you need A&E but its not life-threatening, and advice when your GP, pharmacy or dental practice is closed.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

When to call 999

You should only call 999 in a medical emergency, when someone is seriously ill or injured and their life is at risk.

  • Emergencies can include:
  • Loss of consciousness
  • Cardiac arrest
  • Heart attack
  • Stroke
  • An acute confused state
  • Chest pains
  • Breathing difficulties
  • Severe bleeding that cannot be stopped
  • Severe allergic reactions
  • Severe burns or scalds
  • Major trauma, such as a road traffic accident or fall from a height.

If you are unsure if it is an emergency, call NHS 24 on 111.

What happens when you call 999

An operator will ask which emergency service you need. If it’s a medical emergency, ask for the ambulance service. The ambulance service will ask some questions to find out what has happened and arrange the most appropriate help.

Further information is available on the Scottish Ambulance Service website

By only calling 999 for serious illnesses or injuries, it means that people who need essential treatment can get it as soon as possible.

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice between 9am to 10am